Service Design & Venture design
We see customer experience as the key value for success
We invite our clients team on to join our workshops. We will moderate and together we create viable concepts and prototypes backed up by insights gathered in research.
- Frame – Set objectives, KPI
- Discover – Research & Mapping
- Define – Analyse, Proiritise
- Develop – Ideate, and Prototype
- Deliver – Test and iterate
- Launch – Measure, Followup
A selection of our tools
Moderators and Visualizers
To get the workshops moving smoothly you need a moderator. It is the person who runs the meeting. He or she stands at the front of the room, welcomes voters, and explains the meeting protocols. It is an important roll to structure a meeting, energize the partisipants, keep things moving and, ability to pause when you need to go into depth in questions.
A visualiaser can show connections within the data that are too complex to explain with words. Make it easier for the audience to quickly understand the information presented and consider the outcomes from that data.
Journey maps are a common UX tool and a great tool to visualize the steps a user take when using or interacting your product or service. They come in all shapes and sizes depending on the context.
The journey is divided in different stages. Each stage provide information about actions, thoughts, and emotions of the actor/user.
It’s quite common for teams to have a fragmented understanding of the jounrey because departments are usually siloed; The process of creating a map forces a conversation among the team.
This is another commonly used tool and often closes the discovery phase. Here the team should come together and agree on the top things it found out in the research, and use this knowledge to frame and clearly articulate the design challenges.
It a great tool to prevent individuals from suggesting their pet solutions. Instead the team should come together, agree on the top things it found out, and use this knowledge to frame design challenges.
If used right this tool can set your team up for success in framing the design challenge on the right problems.
Dot voting is a simple tool used to democratically prioritise items or make decisions in a group setting. It is an easy way to narrow down alternatives and converge to a set of concepts or ideas.