Industrial Design & Service Design
A product-service hybrid -for connected products and digital solutions.
Many commercial solutions have commonly been a product or a service. Today, in a digital age it is more likely to be a combination of the two.
We offer a product-service hybrid. A strategic design and innovation service that combine User Research, Service Design, Interaction Design and Industrial Design. A service tailored for connected consumer products and transformative digital solutions.
Tools, methods, and road maps for navigating a changing world.
RECENT CASES
Here is the future for smart home systems
KEUS SMART HOME SYSTEMS
Re-thinking the online customer experience
KEUS SMART HOME SYSTEMS
A new recycling collection system for Hong Kong
HK ENVIRONMENTAL PROTECTION DEPARTMENT
A decade of acoustic design and development
JABRA, MARSHALL, WESC
Video conferencing for the distributed office
AVAYA/KONFTEL
INSIGHT LIBRARY
Mapping the customer journey
In a digital age where the abundance of choice overwhelms consumers, there are two activities that better than other trigger initial consideration in the consumer journey. Innovation and User Experience have sailed up to become the two most important activities to drive growth and represent primary drivers for differentiation and consumer loyalty in an overall more cost-effective process.
10 Questions for a stellar design brief
A design brief is something that is vital to any design project and frames the expected delivery. It provides designers with the essential information they will need to reach or even better, exceed clients’ expectations. This strategic business insight is what provides the back-bone to design and product development and secures the return on your investment.
3 great examples of co-creating companies
Leading global corporations uses co-creation as a way to generate new business ideas. One way to do this is by inviting customers, employees and start-up teams to join a Customer Innovation Workshops. Together with the company they share and prototype ideas. From this collaboration, a number of new ideas have emerged that we describe here.